Building Ethical Culture in Banking Operations

Program Description

LEARNING OBJECTIVES

·         Foster a culture of integrity and ethical behavior

·         Enhance understanding of ethical issues and dilemmas specific to banking operations

·         Develop strategies for identifying, addressing, and managing ethical challenges in banking

·         Equip participants with practical tools and frameworks for making ethical decisions and promoting ethical practices.

·         Ensure compliance with ethical standards, regulations, and industry best practice.

COURSE CONTENT

·         Definition and significance of ethics in the banking industry

·         Ethical principles: fairness, transparency, accountability, and integrity

·         Ethical lending practices: avoiding discriminatory and predatory lending

·         Customer privacy, data protection, (E.g. Managing PEP Accounts & Transactions)

·         Ethical handling of insider information, confidentiality and market manipulation

·         Ethical considerations in sustainable banking practices (ESG)

·         Creating and implementing an ethical code of conduct (e.g. Conflict of interest)

·         Role of leadership/Management in promoting ethical behavior.

·         Review of high-profile banking scandals (International and Local)

·         Lessons learned and strategies for preventing future ethical lapses

LEARNING OUTCOME

·         Understand key ethical issues and dilemmas in banking operations

·         Be able to identify and address ethical challenges and make informed decisions

·         Apply ethical frameworks and principles to real-world situations

CERTIFICATE

Certificate of Participation