The premiere institute for banking services education in Ghana.
The centre for Banking Excellence in Africa!
1. Introduction
Welcome to the Knowledge and Education Management System (KEMS). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name (first name and last name)
- Email address
- Phone number
- Password (encrypted)
- Date of birth
- National ID information
- Education history
- Work experience
- Profile picture
2.2 Academic Information
When you use our platform, we collect:
- Course enrollments and progress
- Assignment submissions and grades
- Forum posts and discussions
- Learning analytics and activity logs
2.3 Technical Information
We automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Login times and session data
- Pages visited and features used
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our educational services
- To create and manage your user account
- To facilitate course enrollment and learning activities
- To communicate with you about courses, assignments, and platform updates
- To send notifications based on your preferences
- To improve our platform and develop new features
- To ensure platform security and prevent fraud
- To comply with legal obligations
- To generate analytics and reports for institutional purposes
4. Information Sharing and Disclosure
4.1 With Educational Institutions
If you are enrolled in programs sponsored by institutions, we may share your academic information, progress reports, and performance data with those institutions.
4.2 With Instructors and Facilitators
Course instructors and facilitators have access to your enrollment information, submissions, and participation in their courses.
4.3 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from public authorities.
4.4 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Regular backups and disaster recovery procedures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Data Portability: Request a copy of your data in a structured format
- Withdraw Consent: Withdraw consent for data processing at any time
- Opt-out: Unsubscribe from marketing communications
- Notification Preferences: Manage your notification settings
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential Cookies: Required for authentication and platform functionality
- Performance Cookies: Help us understand how users interact with our platform
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Academic records may be retained for institutional archival purposes even after account closure.
9. Children's Privacy
Our platform is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@kems.edu
Phone: +233 XX XXX XXXX
Address: [Your Institution Address]
Your Consent
By using our platform and creating an account, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our services.